Service

At IPS, no aspect of what we do is more important than our Quality of Service to you. Below, find answers to the most common questions you may have about our merchant services. Check back for updates and articles on our site, follow us on Twitter, and of course, please get in touch anytime for questions about our Service commitment and help with your most challenging e-commerce needs.

FAQ

What is a merchant account?

A merchant account is an industry term referring to a business owner / merchant and a bank contracted to accept credit card payments. Establishing an account with a bank, Independent Service Organization (ISO), or Merchant Service Provider (MSP) allows you to process credit card transactions or electronic payments received from your customers. The bank, ISO, or MSP will deposit the sale proceeds into your business checking account, less the cost of the transaction.

How much does a merchant account cost?

Online IPS has the most competitive rates in the industry. Our rates and fees depend on the type of business you have, the methods and technology you use to take payment data, which card and payment types you are accepting, and more. Typical processing fees include per transaction fee, discount fee batch closing fee, monthly statement fee, and chargeback fee. Additional fees that may apply are application fee, termination fee, account maintenance fee, monthly minimum fee, and gateway access fee.

Most business owners generally try to find a merchant payment provider that offers the lowest discount rate. This fee is usually calculated as a percentage to hundreds (basis point) on the gross dollar amount of each transaction and is deducted from your deposit of credit card funds. In some instances, it can be more advantageous to have a higher rate rather than a lower one because the overall impact on an average ticket depends on the way a merchant account is set up.

It is important to understand that different rates will be applied to your processing activity as a function of the type of card, the manner in which the card is processed, and your adherence to required processing rules. To minimize your costs, it is in your best interests to ensure that you and your employees follow the guidance we provide at the time we activate your account. By doing this you can avoid small service fees and downgrade charges that can add up over time.

The lowest rate, and the rate you should receive most frequently, is your Qualified Rate. To receive the Qualified Rate on a given transaction, certain criteria apply including, but not limited to, swiping the card if you are a swiped merchant, utilizing the Address Verification Service (AVS) and providing all available data elements as described in your boarding instructions or gateway integration materials.

The Mid-Qualified Rate will apply to certain card types and is a rate you should expect to be assessed with some regularity. Our Mid-Qualified Rate is extremely competitive, and in many cases, our Mid-Qualified Rate is lower than other processors’ Qualified Rates.

The Non-Qualified Rate is a premium priced rate assigned to certain card types, such as cards issued by non-U.S. banks. In addition, if the merchant fails to batch daily, all card activity will be downgraded to this rate. To minimize costs, always batch each and every day.

Specific criteria for the application of the above rates varies according to the rate plan assigned to your account. We always endeavor to assign a rate plan that best suits your processing profile, as you describe it to us. Plans may be revised as a merchant experiences normal processing activity and volume, or other business conditions change.

What kinds of typical startup costs can I expect?

The establishment of a merchant account generally requires an application fee and a one-time setup fee. There are, however, instances when a merchant account provider will waive these fees as part of an advertising campaign or in conjunction with added services. Additional startup costs are determined by the type of account and services needed to accept and process payments. For example, a retail merchant account might need a point of sale (POS) terminal and supplies to accept credit and debit card transactions. Whereas, an Internet merchant account would need a payment gateway and some form of a shopping cart to accept payment from an online web site.

Why should I consider IPS for my merchant account?

IPS specializes in providing the most up-to-date technology and consulting that allow you to accept credit cards, debit cards, checks and many more payment methods uniquely tailored to your specific business and operational needs. We take pride in educating our clients and solving problems they may have had with payment processing solutions they’ve tried before. Our top-quality products are cost effective, easy to understand, and easy to use. At IPS, we deliver a single-source solution for “one-stop” merchant services. Our Technical Support Team is prepared to assist with even the most difficult conversion, and our live Customer Service Staff is accessible 365/24/7 to answer all your questions.

Does IPS require a contract?

Yes. We offer an Industry Standard, merchant processing agreement for both VISA and MasterCard, with the industry standard being the 3-year agreement.

How many merchant accounts can someone have? Will you charge me for a second merchant account?

We do not limit the number of merchant accounts that a business owner can have. Each account is subject to separate processing fees, monthly fees, etc. All accounts are based on specific underwriting criteria and are dependent on the types of products and services being sold.

Can I process for more than one business with my merchant account?

No. VISA / MasterCard rules and regulations prohibit more than one business processing on a merchant account. Keep in mind, however, that you can have more than one merchant account as long as the business name and tax ID are unique for each account.

Is having a merchant account the best way to accept online transactions?

The type of business that you conduct determines the type of merchant account needed. If you run a Store Front Retail establishment, you must have a merchant account that accepts point of sale (POS) transactions (the customer ‘swipes’ a credit card at the time of purchase). If you have a mail order or telephone order business, you will need a MOTO (Mail Order/Telephone Order) merchant account. A MOTO account is also used for e-commerce businesses that want to accept credit card payments.

How long does the approval process take? How fast can you set up my merchant account?

Upon receipt of the application and required supporting documents. The average timeframe for approval is 3 days for domestic accounts, and 3-4 weeks for International accounts. The setup and deployment of your merchant account will be within 24 hours of approval, depending on your integration needs and in-house technical capabilities.

Do you accept non-U.S. merchants?

Yes, in addition to U.S. domestic accounts, we also provide international merchant accounts for U.S. and Non US. Merchants. You must be a U.S. citizen to open a domestic merchant account. International accounts are available for those living outside the continental United States.

Do you decline any merchant account applications?

In order to receive a merchant account, a business must be approved by a Visa/MasterCard association bank. Each credit card processor sets a risk threshold for accounts that they accept and use specific criteria to protect them from fraudulent businesses. Because of our multiple banking relationships, IPS can place most types of business. Our criteria include (1) Current Processing (yes or no); (2) Business type; (3) Financial Backing/stability of the organization (Personal credit above 550 can normally be placed) (4) Any account that is currently processing will be considered unless on bank and card association exclusions list.

Unqualified/Unacceptable Business

Please do not solicit IPS to service these business types:

Unregulated Cash Advance, Cash Gifting or Check Cashing
Chain letters
Collections Agencies or Receivables Recovery
Credit Card or Identity Theft Protection
Credit Repair or Counseling
Debt Consolidation
Financial Aid Counseling or Consultation
Firearms or Ammunition Sales via MOTO or Internet
Online Tobacco or Alcohol Sales
Psychotherapy or Hypnotherapy
Foreclosure Protection/Guarantee
Unregistered/Unlicensed Gaming (any transaction prohibited by the Unlawful Gambling Internet Enforcement Act)
Gaming Advice or Sports Odds/Forecasting
Get Rich Quick Schemes
Unlicensed Pharmaceutical, Pseudo-Pharmaceutical or Controlled Substance Sales
Non face-to-face sale of Prescription Drugs
Replica Products
Internet File-Sharing Services
Lifetime Subscriptions to any product/service
Lottery Clubs
Online Psychic or Fortune-telling services
Medical Benefits Packages
Money Services Businesses
Money Transfer Businesses
Charities without established quality history
Illegal adult products and services (child pornography, bestiality, etc.)
Merchants engaged in activities prohibited by Visa and MasterCard
Any illegal products or services or providing peripheral support of illegal activity

If you believe your business/prospect does not fall into the above categories, and is legally recognized in the region it’s based and the markets it operates, please feel free to inquire.

What are your fees and costs? Do you have any hidden fees?

A number of factors can have an effect on your merchant account fees and costs. For example, the rates are dependent on the Standard Industrial Classification (SIC or MCC code) and vary for different types of businesses. If a person uses VISA or MasterCard to pay for their purchase there is an interchange fee paid to the banks who issue the cards. Whether a card number is keyed into a swiped terminal or point-of-sale terminal can affect the discount rate as well . . . and the list goes on.

We do not have any hidden fees. Your monthly processing statement will be easy to read and understand. It includes detailed information such as (1) how much is processed a month; (2) what types of transactions are most frequently processed; and (3) what is paid to process those transactions. If you have questions about your statement charges, our live Customer Service department is available to answer your questions.

What are the underwriting requirements to open a merchant account?

Once your completed merchant account application is received, you MUST provide:

  • Copy of signor’s government issued photo IDs
  • Copy of voided check with business name on check OR copy of letter from merchant’s business bank on bank letterhead:
  • Account name
  • Account number
  • Routing number
  • Signed by bank staff member

If currently processing credit cards, merchant will be required to submit 3 or more months processing statements.

If customer is asking for more than $10,000 in monthly processing volume OR risk is considered high, the merchant may be required to submit the following:

  • Copy of Checking Account Statements
  • Copy of business license OR articles of incorporation

Upon preliminary approval, additional documentation requirements can be added at anytime prior to final delivery of an active merchant account, depending on the type of merchant and the risk level determined by the acquiring bank or processor.

I already have a retail merchant account. Can I use this for the Internet?

No. Retail merchant accounts cannot be used to receive payments for Internet payments. If you have a Store Front Retail business and want to sell your products on a web site, you will need to apply for an Internet merchant account. The difference between a standard-retail merchant account and a web-based merchant account is that the customer and credit card are not physically present. There is no assurance that the cardholder is initiating the transaction, thus making it riskier for the underwriting bank. As a result, you will pay a higher cost to accept credit cards online because the possibility of fraud is increased.

How do I apply for a merchant account? How long will it take my application to be processed?

There are two ways to apply for merchant accounts with IPS. Just click on the “Apply Now” button and you will automatically be taken to an application page. You may also contact us by phone to get the process started or fill out our online request for information. Once your application is completed and has been submitted to us, a sales representative will contact you within 24-hours to complete the application process.

What if my application is not approved?

First, we will partner closely with you to qualify you for a merchant account through IPS, regardless of declines or difficulties you may have experienced in the past. However, if for some reason you do not meet the necessary criteria there are other options available, and we will guide you through the benefits and requirements of each option available, including turn-key “third party” or “aggregate” solutions that shoulder for you some of the risk and fees. Keep in mind that the monthly fees will be higher, and some companies charge a set up fee and a per transaction fee. Our job will be to apply our skill, experience and contacts to match your needs to the most suitable, legitimate and cost-effective solution available.

Services



Thank You!

Thank you for you submission, we will contact you soon to proceed with the next steps.

Should you have any questions about the application process, please contact our payment processing provider, Online IPS, who can be reached at either:
– ewc@onlineips.net
– 800.439.1974

After the franchisee data has been input to the merchant bank’s boarding system and any needed corrections have been applied, a “click to sign” electronic copy of the full application and terms will be sent to the contact email address you indicated in the form. The signing franchise owner will review and execute the contract online via a guided process. The file will then continue through underwriting, approval and then to configuration of the account and preparation of the store hardware.

We appreciate your careful and timely attention to this important and exciting initiative. If you have any questions about this program, contact your European Wax Center corporate representative for guidance.

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